Buyers Protection
We want only the best for our customers, unfortunately sometimes there is an unforeseen problem with an order. Because we ship yours with the highest priority and try to deliver it as soon as possible, it can still happen that the products slips past our quality control checks. To be there for you, and show you that we can be trusted, we have set up our Grandado buyers protection program.
With this program, you will always get your money back if you are not satisfied with your order. After you order from us, you are automatically enrolled in this program at no extra cost!
When your order is not delivered;
When the product ordered is not what you’ve ordered (wrong product, wrong version, missing parts or broken item).
You must first submit a dispute through our Customer Service.
You must request your refund within 100 calendar days of your purchase
If the order falls under our return procedure, we ask you to follow the return procedure;
Non business orders
For more information on making a claim under our buyer protection program: click here.
How can you request a refund through our buyer protection program? Use our online form.
What does our buyer protection program not cover:
Taxes;
Fees and duties.