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Privacy Statement
Your privacy is important to us at Grandado. We use your personal information only to manage your account, to deliver our products to you and to inform you about the status of your order, where you have given your consent, we will also send you newsletters. We are committed to the protection, confidentiality and integrity of your personal data. In this privacy statement, we explain why we need this information and how we use it and what personal data we collect when you use our products and services.
In our processing, we adhere to the requirements of the privacy legislation. This means, among other things:
In our processing, we adhere to the requirements of the privacy legislation. This means, among other things, that:
We clearly state what we process personal data for. We do this through this privacy statement;
We limit our collection of personal data to only those personal data that are necessary for legitimate purposes;
We first obtain consent to process your personal data in cases where your consent is required;
We take appropriate security measures to protect your personal data and this is also required by parties processing personal data on our behalf;
We respect your right to provide, correct or delete your personal data upon request. This request can be made via:
Use of personal data
When you visit our webshop, we obtain certain information from you. This could be personal data. We store and use the personal data you provide only in the context of the service you have requested or for which it is clear that it will be provided to us for processing.
We use the following data for the purposes set out in this privacy statement:
Name and Address data
Phone number
Invoice Address
Email address
Date of birth
IP Address
Order fulfilment: in order to process the order correctly, we use your name and address details.
Payment processing. To be able to process the payment of the order correctly, we use your payment data.
Communication: to facilitate communication about your order and/or other questions, we use your personal data/contact information.
Compliance with legal obligation: to comply with our legal obligation, we will store your order history including payment details within the prescribed legal period.
Marketing (if permission is granted): In order to be able to offer you personalised products, we use your personal data/contact information. This information will only be used if you have given your consent.
Fraud prevention: for fraud prevention, if there is a legitimate interest, we use your IP address, address data and payment data.
In the unpaid/abandoned shopping cart, we will send you a few emails as a reminder.
Contact and newsletter
Through our webshop we offer the possibility to ask questions through different channels (such as chat, e-mail, phone, WhatsApp and social media). You choose which data you provide. The data you send us will be kept as long as necessary to fully answer and process your question. We offer a newsletter with which we want to inform interested parties about our products and/or services. Each newsletter contains a link by which you can unsubscribe.
Cookies and similar technology
When using our online services, we collect data via cookies and similar technologies (e.g. Web beacons, tags and device IDs). Cookies are text files placed on your device to collect and analyse standard Internet log information and visitor behaviour information. This information is used to evaluate visitor behaviour on the website and to compile statistical reports on online activities. We record your interaction with our online platforms to improve our content and services.
The following cookies are stored on your computer during your visit. Although our partners may change, these are mainly:
This cookie records purchasing information. This information allows us to fairly compensate our partner sites for their contribution to our sales.
Name of the site: Awin
Lifetime: This cookie is stored for a maximum of 30 days.
Distribution: Awin shares anonymous data with third parties.
Privacy Policy:
Google Analytics
Google Analytics collects information about the use of our webshop. This information shows us how you ended up on our site and how long your visit lasted. Based on this information, we can give you personal recommendations and help you find the right product.
Name: Utma, UTMB, UTMC, UTMV and UTMZ
Lifetime: The cookies are stored for a maximum of 2 years.
Distribution: Google does not share anonymous data with third parties.
Privacy policy:
Google AdWords
Conversion Tracking can help you see how effectively your ad clicks are contributing to valuable customer activity on the website such as: purchases, signups and form submissions.
It tracks conversions after an ad interaction from the drop-down menu for Search, Shopping, Video and Display Campaigns. The time period for this is 1 to 90 days. Re-marketing data can be set to store for 30 days to a maximum of 540 days.
Privacy Policy:
Youtube privacy policy:
Criteo Retargeting
Criteo analyses your behaviour on our site. This enables it to display relevant and personalised adverts on third party sites.
Name: dis, evt, tag, tst, udc, udi, uic, uid
Lifetime: This cookie is stored for a maximum of 13 months.
Distribution: Criteo does not share anonymous data with third parties.
Privacy Policy:
Microsoft Ads
UET is used to track what our customers do after they click on our ad. Universal Event Tracking (UET) is a powerful tool that records what customers do on our website. By placing a UET tag, Microsoft Advertising collects data that allows us to track conversion goals and target groups with remarketing lists.
URL tracking allows us to find out how people arrived at our website by adding tracking parameters in Microsoft Advertising and then using a third-party tracking tool or service to analyse the data. When an ad is displayed, the tracking parameters are dynamically added to the URL of our landing page. This destination page URL is captured on our web server and then a third party tracking tool, for example Google Analytics, can interpret the data.
Privacy Policy:
Dot is the universal tracking tag of Yahoo. We use Dot tags to communicate website and app events when we want to track performance and optimise our Yahoo search, native and display campaigns. Dot tags also allow us to use retargeting and advanced audience targeting for different Yahoo channels. With one pixel, we can manage multiple targets, such as creating new audiences for retargeting and tracking website conversions, mobile app installs and in-app user behaviour.
Privacy Policy:
ActiveCampaign is a sales, support and marketing automation platform. Grandado collects your data to improve your experience with our platform. Grandado may also share your information - with the exception of contact information - with third-party services so they can provide you with a better experience and for personalizing ads.
Grandado uses different types of cookies on our website to improve your experience with our platform, keep it safe and personalize the ads you see. Our advertising partners are: Google, Facebook, AdRoll and Ambassador.
Facebook Conversion Tracking Pixel
Grandado can use Facebook Advertising, Facebook Pixel Re-Marketing and Communication. This tool allows Grandado to understand and display ads and make them more relevant to you. The data collected remains anonymous and Grandado cannot see the personal data of an individual user.
However, the data collected is stored and processed by Facebook. Facebook may link the data to your Facebook account and use the data for their own advertising purposes (in accordance with Facebook's data use policy at: Facebook has ultimate control over the information collected through Facebook Advertising, Facebook Pixel Re-Marketing and communications. You can opt out of the use of cookies by Facebook and Facebook Pixel Re-Marketing via the settings in your Facebook account.
Grandado does not sell your data
Grandado will not sell your personal information to third parties and will only provide it to third parties who are involved in processing your order.
We make every effort to ensure the reliability, security and integrity of the data we collect. Parts of our website are encrypted with a Secure Socket Layer (SSL) connection. SSL is a method for securely exchanging data between the website and the web browser over the Internet.
As a result, your personal data is always fully protected and encrypted over the Internet, so that listeners have no chance.
If you have any questions or comments about the privacy policy, please contact our customer service. We will be happy to assist you.
This is a Google translation of the original Cantonese written valid version of the Grandado 'Application and Acceptance of Terms and Conditions'.
No rights can be derived from this. The Cantonese version prevails when there is a difference in interpretation between these texts.
The original Cantonese version can be requested at:
Click here for the current terms and conditions and statements that apply
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Mediapress LTD, BRC No. 65413206. RM 1308-D, 13/F, Wing. Tuck Commercial Centre, 177-183. Wing Lok Street, Hong Kong SAR.
European payments processed by J&S Services BV, Netherlands —*Mediapress.